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Roadmap

What's coming

ResponZ's product vision for the next two quarters, plus a 6-month outlook. Honest and non-contractual — priorities can shift based on customer needs.

Got an idea to push? hello@responz.io

What's already shipped →

Q3 2026

July – SeptemberShipping now

Strengthening day-to-day usage: alerts where teams already work, faster AI calibration, and the first signals of formal compliance.

  • Notion integration

    Customer Care

    Import your Notion pages (internal Help Center, runbooks, brand voice) into the scoring policy. The quality score finally reflects your own standards, not a generic average.

  • Slack integration

    Care + Product

    Three key channels: a weekly digest (KPIs + top movements), real-time alerts on low scores, and churn-risk pings to the right CSM.

  • CSAT calibration v2

    Customer Care

    A shorter feedback loop: when an agent corrects a poorly scored reply, the fix immediately propagates to similar conversations in the same cluster.

  • Universal send-to-sprint

    Care + Product

    The "send to sprint board" action available from every row in every module. An insight spotted at 10am has a card assigned by 10:05.

  • SOC 2 Type II — readiness

    All technical and organizational controls in place. Official audit kicks off at the end of September.

Q4 2026

October – DecemberPlanned

Opening the product beyond Intercom and pushing data out to the tools where Sales and Product actually live.

  • Zendesk integration (beta)

    Customer Care

    First extension beyond Intercom. Same modules, same scores. For teams migrating or running a dual stack.

  • Linear & Jira sync

    Product

    Turn a detected gap into a ticket in one click, with an auto-generated brief and the linked source conversations. Ticket status syncs back.

  • HubSpot & Salesforce push

    Care + Product

    Churn risk and the conversation summary on the CRM account record. CSMs see the signal without switching tools.

  • Multi-workspace Intercom

    Care + Product

    One ResponZ account, multiple Intercom workspaces (ideal for multi-brand or multi-region groups). Data strictly isolated, with an optional consolidated view.

  • ISO 27001 — certification

    Final audit, certification targeted for December.

Looking ahead

H1 2027Exploring

Open directions we're prototyping with no committed date. Your feedback can shift the prioritization.

  • Front integration

    Customer Care

    Third supported helpdesk, on the same model as Zendesk.

  • Voice-of-customer for the board

    Product

    A monthly executive summary: a one-page narrative generated from the month's clusters, releases, and CSAT. For leadership reviews.

  • Public API & webhooks

    Programmatic access to scores, clusters, and alerts for teams who want to build ResponZ into their internal stack.

  • Per-segment scoring rubrics

    Customer Care

    A different quality grid for Enterprise vs. self-serve accounts, or by language, or by product. Today the grid is global to the workspace.

  • Automatic incident detection

    Customer Care

    A volume spike plus a sentiment drop = ResponZ drafts the incident and pushes it to Status Page / Slack before you've even noticed.

This roadmap is updated at the end of each quarter. What actually ships to production shows up on the Changelog.

Date commitments for Q3 and Q4 are indicative, not contractual. For a written commitment date, ask us for a dedicated roadmap discussion.