Respon
For Intercom teams

Resolved doesn't mean answered well.

Analyze my conversationsBook a demo
  • 100 conversations free
  • No credit card
  • Read-only access
Your customers

Behind every conversation, someone.

The same conversations, seen by
199unhappy customers
230neither
71happy customers
Tone read by ResponZ across 500 conversations of the demo workspace.
Every answer, four criteria

A score, and the reason behind it.

Every answer, from Fin or a teammate, gets a score out of 100. The worst ones surface on their own, with the exact reason they failed.

See how the score is built
How it works

Four steps, nothing to configure.

  1. 1

    You connect Intercom.

    One click, read-only, revocable at any time.

  2. 2

    ResponZ reads your whole history.

    A few minutes. Spam and noise are set aside.

  3. 3

    You open the answers to fix.

    Each one scored out of 100, with the reason it failed.

  4. 4

    You fix, then you follow up.

    A target tells you, month after month, whether the fix held.

Not a one-off audit. A daily feed of what Fin gets wrong.

Every morning, yesterday's worst answers, with a link to the conversation.

12 to 27%
0%100%
of conversations resolved by Fin are reopened by day 7, on average.

A tool built for your role

You run support

The answers to fix, already sorted.

  • Ranked from worst to best, from Fin and from the team.
  • The reason in plain words: wrong information, off tone, incomplete answer.
Worst answers
0
Request for access permissions help
No answer given by the agent
50
Customer bank details change
Incomplete answer
Help center gaps

Fix the source, not every conversation.

ResponZ spots the uncovered question, drafts the article and measures the effect at day 30.

Ask in plain English

Ask, ResponZ reads for you.

An answer, with the conversations behind it, by tone, plan or channel.

What do customers say about our pricing?
165 conversations mention it, 123 of them handled by Fin.
Negative
56
Neutral
46
Positive
32
FAQ

What people ask us, and what we answer.

Click a question, the answer arrives like in a conversation.

Another question? Talk to someone
Resolution rate measures volume. ResponZ measures accuracy. Two different numbers for two different questions.

Your next bad Fin answer is happening right now.

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