QualityBeta
Every Zendesk answer scored, human and AI.
A score out of 100 and the reason it failed, on every conversation.
Zendesk is on the roadmap. Vote to speed it up.
Zendesk · Coming soon
Your Zendesk tickets are full of signals. You don't read them all.
- No commitment
- Your request sets the priority
Zendesk
In progress
QualityKnowledge gapsRetentionAnalytics
The problem
Your QA reviews a few tickets. ResponZ scores them all.
Manual QA covers 2 to 5% of tickets. The rest, Zendesk AI answers included, closes without anyone checking.
To fixTo watchGoodNever reviewed
This week's 100 tickets4%
4 tickets reviewed by hand. The other 96 close unchecked.
Explore and ResponZ
The quality layer Zendesk doesn't have.
Zendesk Explore
Throughput.
How many, how fast, with what satisfaction score.
ResponZ
Quality.
Accuracyevery answer scored
Gapsthe missing articles
Reopensagent by agent
RiskMRR at stake per account
Whether it was right, what's missing, and who might leave.
Beta preview, on your Zendesk tickets.
Knowledge gapsBeta
Frequent Zendesk tickets, turned into articles.
The topic that keeps coming back without an article, and a draft ready to publish.
RetentionBeta
Accounts going quiet, spotted.
Silence, reopens and the amount at stake, account by account.
AnalyticsBeta
Volume, p90, reopens, sentiment.
The wait your customers actually live through, not just the median.
Waitlist
Zendesk is next. Your request sets the date.
Tell us your volume. We'll show you what your QA doesn't see today, and email you as soon as the Zendesk beta opens.
What Intercom teams found in 30 days.
~18%of AI answers under 40/100
3.2gaps per 100 conversations
~40%fewer tickets after an article
< 5 minto connect and see the first results
Measured with Intercom teams. Zendesk data is on its way.
Explore measures throughput. ResponZ measures quality.