🚧 ResponZ for Zendesk is on the roadmap. Tell us you want it, and help us prioritize it.
Notify meYour Zendesk tickets are full of signals.
You're not reading them all.
ResponZ brings AI-powered quality scoring, knowledge gap detection, and churn signals to Zendesk. Every ticket analyzed. Every bad answer surfaced. Every missing article detected, automatically.
Join the waitlist →No commitment. Help us prioritize by adding your name.
Zendesk reports tell you how fast your team responds.
Not if the answers were right.
Volume masks quality
Zendesk Explore gives you ticket volume, FRT, CSAT. These are throughput metrics. They tell you your team is busy, not whether the answers are accurate.
Zendesk AI replies. Nobody checks.
A confident, wrong answer closes exactly like a correct one. CSAT is lagging and incomplete. The bad answers compound silently.
The knowledge base is always behind
Your tickets reveal what your documentation doesn't cover. But with 500 tickets a month, nobody has time to identify the patterns.
The quality layer Zendesk doesn't ship with.
Score every Zendesk reply, human and AI
Relevance, accuracy, tone, completeness, scored on every ticket response. The worst answers ranked automatically, with the exact reason. Built for teams that can't manually review 500+ tickets a month.
Find the articles your Zendesk tickets are asking for
ResponZ clusters your ticket topics and surfaces the ones with no answer in your Help Center. It then drafts the article. One click to publish, directly into your knowledge base.
Spot the accounts at risk before they escalate
Negative sentiment, reopened tickets, accounts going quiet, ResponZ combines these signals into a churn risk score per account, with MRR exposed. Export the CSM list in one click.
Zendesk metrics with depth
Volume, FRT median and p90, reopen rate by agent, sentiment trend, backlog age, ticket flow, with period comparison. The Zendesk Explore data you already have, plus the quality layer you don't.
Zendesk is next on our roadmap.
We prioritize integrations by demand. If you want ResponZ for Zendesk, tell us, it directly shapes what we build next.
What Intercom teams discovered. Applicable to Zendesk.
Measured on Intercom teams. Zendesk data coming once we launch.
of AI ticket replies score below 40/100 on accuracy
missing knowledge base topics per 100 tickets
ticket reduction on topics after publishing a gap article
on silent accounts your CRM never flags
“We already use Zendesk Explore.”
Explore measures throughput. ResponZ measures quality. They answer different questions.
“We have a QA process.”
Manual QA samples 2–5% of tickets. ResponZ scores 100% of them, every day, with consistent criteria.
“When is this launching?”
We don't give dates we can't keep. Add your email and you'll know before anyone else.
Make Zendesk tell the truth about your support quality.
Join the waitlist. Your vote shapes our roadmap.
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