Knowledge gaps
Every recurring question is a missing article. ResponZ writes it for you.
- Detection
- Draft ready
- One-click publishing
Help center coverage+4.0 pts · 30 d
75%target 80%
3,214 of 4,285 conversations find an article.To document
Billing: payment methods412
CSV export (July 14 release)288
SSO login201
Account deletion170
The problem
Customers keep asking the same questions. Your team keeps giving the same answers.
01
Fin tries to answer.
It finds an article, or it doesn't. Without one, it escalates.
02
A human answers.
The next week, the same question comes back.
03
The problem isn't the prompt.
An article is missing. ResponZ spots it.
The fix in three steps
Detect, draft, publish.
01
Detect
Conversations are grouped by topic and ranked by volume.
02
Draft
A complete draft, written from the conversations that reveal the gap.
03
Publish
You review, adjust the title and collection, then publish to your Intercom help center.
Measured impact
We measure what your articles actually prevent.
Ticket volume on the topic, before and after publishing, at day 30.
~40%fewer tickets on the topic
Before
Day 30
What it costs you
What nobody measures, every month.
~18%of answers are wrong, as a share of monthly volume.
+12 to 27%of “resolved” conversations get reopened.
40 hof manual review for 500 conversations a month.
ResponZ sees it in 30 seconds, without reading a single conversation.
ResponZ drafts them. You approve and publish.