The command center your support team is missing.
CSAT, quality scores, worst responses, team objectives, SLA. Everything you need to pilot your support operation, without living in Intercom.
What you're flying blind on right now
Quality
Fin resolves conversations every minute. You don't know which ones were answered correctly. A 98% resolution rate hides a lot.
Team performance
You review conversations manually, at best 5–10 a week. The other 490 are invisible. No consistent criteria. No way to spot patterns.
Churn signals
Your dashboards show ticket volume. Not which accounts are going quiet. Not which paying customers are 18 days from a cancellation email.
What ResponZ gives you, as a Customer Ops leader
See the answers breaking your CSAT, before your customers do
Every reply scored on 4 criteria. Worst answers surfaced automatically. Coach your team on facts, not intuition.
Your real SLA. Agent by agent.
FRT median and p90, reopen rate by agent, agent load comparison. The numbers you need to run a support operation, without exporting CSVs.
Know which accounts are at risk. Before they escalate.
Negative sentiment trending up, reopen rate climbing, last contact 18 days ago, you see all of it before the cancellation email arrives.
See your team's real quality scores in 30 seconds.
100 conversations free. No credit card. No Intercom configuration change.
Start for free