For Customer Ops
The cockpit your support is missing.
- CSAT and quality
- Targets and SLA
- Without working inside Intercom
CSATBehind
83.3%Target 85%First responseOn track
2 minTarget 5 minReopens per agent
Leo D.
16 %
Camille R.
9 %
Fin
12 %
24
Today's worst answer
Wrong information
Today
What you're steering blind.
Quality
Fin resolves, but what?
It closes conversations nonstop. You don't know which ones were right. A 98% rate hides a lot.
Team performance
5 to 10 reviewed, 490 unseen.
Manual review covers a few conversations a week, without consistent criteria.
Churn signals
Volume, not departures.
Dashboards count tickets, not the accounts drifting away or the customers 18 days from cancelling.
What ResponZ gives you
As head of Customer Ops.
Quality
See the answers dragging down CSAT, before your customers do.
Every answer scored on four criteria, worst first, coaching grounded in facts.
Learn moreAnalytics
Your SLA, agent by agent.
Median and p90 FRT, reopens per agent, workload compared. No CSV export.
Learn moreRetention
At-risk accounts, before the escalation.
Rising negative sentiment, climbing reopens, last contact 18 days ago.
Learn moreYour team's real scores, in 30 seconds.
- 100 conversations free
- No credit card
- Intercom unchanged