What changes when you can see the full picture.
Support teams that connected ResponZ to Intercom, and what they found in the first 30 days.
Teams using ResponZ
“We thought Fin was performing well. ResponZ showed us 18% of its answers were under 40/100. We fixed 3 Help Center articles and the reopen rate dropped by half in a month.”
Head of Support · Sinao
Before
Reopen rate
22%
Articles created from gaps
0
After
Reopen rate
11%
Articles created from gaps
8 in 30 days
“Before ResponZ I was exporting CSVs every week to understand our support load. Now I open one dashboard and I see everything, including what I wasn't looking at before.”
Customer Ops Manager · AIS
Before
Time on reporting
4h/week
Knowledge gaps identified
0
After
Time on reporting
15 min/week
Knowledge gaps identified
12 in first week
More customer stories coming, we're collecting them.
What our customers find in the first 30 days.
of Fin answers scored below 40/100 on average
knowledge gaps detected per 100 conversations
reopen rate reduction after publishing first gap articles
to connect Intercom and get first insights
⚠ These figures are indicative, to be validated with real customer data.
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