Everything Intercom reports.
Plus everything it doesn’t.
ResponZ connects to your Intercom workspace and gives you the metrics that matter for running a support team, volume, FRT, reopen rate, agent load, backlog age, sentiment, and the full conversation flow. In one view, with period comparison.
Intercom Reports gives you volume. You need outcomes.
| Metric | Intercom | ResponZ |
|---|---|---|
| Conversation volume+ trend vs previous period | ||
| FRT median+ p90 + by agent | ||
| Resolution rate+ what "resolved" actually means | ||
| Answer quality score | ||
| Reopen rateby period + by agent | Limited | |
| Backlog by age< 1d / 1–3d / 3–7d / > 7d | ||
| Sentiment distributionPositive / Neutral / Negative | ||
| Fin vs Human breakdownfull flow | Limited | |
| Agent load comparisonby agent, by period | Limited | |
| Knowledge gaps | ||
| Churn signals |
We don’t replace Intercom Reports. We add the layer that helps you act on it.
6 analytics blocks, ready out of the box
Volume & trends
Inbound volume with period-on-period comparison. Spot spikes early. Understand seasonality.
SLA & response time
FRT median and p90, resolution median and p90, reopen rate. By team and by individual agent. Export CSV in one click.
Flow Fin vs Human
The full conversation path: how many Fin handled, how many escalated, how many closed without any reply, how many reopened. See where Fin succeeds and where it fails.
Backlog
Open and snoozed conversations, broken down by age and by agent. See who has the most unresolved work.
Sentiment
Positive / Neutral / Negative breakdown across all conversations. Track if sentiment is trending up or down over time.
Top requesters
Which contacts, companies, and plans generate the most volume. Useful for spotting power users, noisy integrations, and at-risk accounts.
“Intercom already has a reporting suite.”
We’re not an alternative to Intercom Reports, we add what it doesn’t cover: quality, reopen rate by agent, full Fin/Human breakdown, sentiment trend, and churn signals.
“We use a BI tool for this.”
ResponZ is pre-configured for Intercom. No data pipeline, no SQL, no maintenance. Connect once, get insights immediately.
“We export CSVs weekly.”
Stop. This is the same data, updated daily, with period comparison built in.