For Heads of Product
Your users tell you what to build. In their tickets.
- Recurring questions
- Sentiment by topic
- Docs to review
Recurring question“How do I export my data?”
×23Negative sentimentRelease
+40%week 3
What your tickets say
What your support tickets are really telling you.
Recurring questions
Missing docs or a confusing flow.
“How do I export my data?” asked 23 times in 30 days: a missing export, or an unclear interface.
Negative sentiment spikes
Product regression or a broken promise.
Negative sentiment up 40% in week 3, right after a release that changed a key flow.
Low Fin scores
Stale or missing documentation.
Fin under 40/100 on the billing FAQ: the docs didn't follow the price change.
What ResponZ gives you
As Head of Product.
Knowledge gaps
Recurring questions reveal the missing product docs.
Conversations grouped by topic: what comes back 3, 5 or 10 times points to an article, sometimes a feature.
Learn moreAnalytics
Sentiment trends, a product health signal.
Negative sentiment by topic, to spot friction before it drives customers away.
Learn moreQuality
Measure whether your docs answer real questions.
When Fin quotes an article but scores low, it's the article that needs rewriting.
Learn more