Your users tell you what to build.
In their support tickets.
Recurring questions = features to improve. Gaps = articles to create. Sentiment = product signal. ResponZ transforms support into structured product input, without anyone having to read 500 tickets manually.
What your support tickets are actually telling you
Missing documentation or confusing UX
"How do I export my data?" asked 23 times in 30 days → missing export feature or unclear UI
Product regression or broken expectation
Negative sentiment up 40% in week 3 → correlates with a release that changed a core flow
Outdated or missing documentation
Fin scoring below 40/100 on "billing FAQ" → your billing docs haven't been updated since the pricing change
What ResponZ gives you, as a Head of Product
Recurring questions reveal missing product documentation
ResponZ clusters your conversations by topic and shows you which questions come back 3, 5, 10 times. Those are your missing articles, and often, missing features.
Sentiment trend = product health signal
Negative sentiment trending up on a specific topic? That's a product pain point. ResponZ shows you the trend before it becomes a pattern of churn.
Measure how well your documentation answers real questions
When Fin cites an article and still gets a low quality score, the article isn't good enough. ResponZ surfaces which docs need rewriting, not just which topics are missing.
What is your support queue telling you right now?
100 conversations analyzed free. See the patterns in your data before your next sprint planning.
See my product signals