See the answers that are breaking your CSAT, before your customers do.
Every reply from Fin and your team is scored on 4 criteria: relevance, accuracy, tone, and completeness. The worst ones surface automatically, with the exact reason why they failed.
of Fin answers score below 40/100
On average across Intercom workspaces, flagged automatically
A 98% resolution rate hides a lot.
Fin closes fast.
Intercom marks it resolved in seconds. That's the number your stakeholders see.
"Closed" isn't "correct".
A confident, wrong answer closes identically to a right one. The customer gets bad information, and your dashboard looks fine.
The damage compounds quietly.
Wrong answers don't spike your support queue. They spike your churn. By the time you notice, it's been happening for months.
What this costs you
Wrong answers per month
of your total volume
Reopen rate impact
of "resolved" conversations
Hours reviewing manually
at 500 conversations/month
ResponZ surfaces this in 30 seconds without reading a single conversation.
4 criteria scored on every reply
Relevance
The answer addresses what the customer actually asked, not a deflection or a generic response.
Accuracy
The information matches your Help Center and your policies. No hallucinated facts, no outdated articles.
Tone
The reply fits your brand voice, professional, empathetic, and on-brand.
Completeness
All parts of the question get answered, not just the first clause.
Common questions
“We already review conversations manually.”
At 500 conversations a month, that's 40 hours. ResponZ does it in 30 seconds.
“Fin has its own resolution score.”
That score tells you it closed. Not if the answer was right.
“Our team scores their own calls.”
Self-evaluation has bias. ResponZ applies the same criteria to every reply, every time.
Find your worst Fin answer from last month.
Free · No credit card · 30 seconds to first insight
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