Fin gives answers.
ResponZ tells you if they’re right.
Fin AI resolves conversations fast. But a confident wrong answer closes exactly like a correct one. ResponZ scores every Fin response against your Help Center and your policies, and shows you the ones dragging your CSAT down.
Read-only OAuth · No Intercom config change needed · Results in 30 seconds
Fin’s resolution rate is an input metric, not an outcome.
Intercom shows
Resolution rate: 94%
What actually happens
Fin cited a 6-month-old article. The answer was wrong. The conversation closed anyway.
Intercom shows
Fin handled 1,240 conversations this month
What actually happens
180 of them answered a question Fin wasn't trained to handle. The customer got a hallucinated response.
Intercom shows
CSAT: 3.8 / 5
What actually happens
Your overall CSAT hides a cluster of 4-star ratings that are really 2-star disappointments, too polite to rate low, too frustrated to return.
The quality layer Fin doesn’t ship with.
4 criteria scored on every Fin response. Scores under 40/100 flagged automatically.
Relevance
Did Fin answer what was actually asked, or did it deflect?
Accuracy
Is the answer consistent with your current Help Center articles?
Tone
Does the response match your brand voice and policies?
Completeness
Did Fin address every part of the question, or just the first clause?
Global score: 0–100 per conversation. Answers below 40/100 flagged automatically.
Not a one-time audit. A daily feed of what Fin gets wrong.
Every day, ResponZ analyzes your new Fin conversations and surfaces the worst answers. You see the topic, the score, the exact reason for failure, and a link to the conversation in Intercom. Fix the article. Watch the score improve.
12–27% of Fin-resolved conversations are reopened at day 7 on average.
“Intercom already shows Fin’s resolution rate.”
Resolution rate measures volume. ResponZ measures accuracy. They’re different numbers for different questions.
“We review flagged conversations in Intercom.”
Fin doesn't flag its own bad answers. ResponZ does.
“We’d need to change our Intercom setup.”
No. Read-only OAuth. No configuration change. Connect once, get scores immediately.
Find your worst Fin answer from last week.
100 conversations scored free. No credit card. No Intercom config change.
Score my Fin answers