For founders and CS leads
Know who's leaving before they tell you.
- MRR at stake
- Lost prospects
- Upsell
Silent for 22 days
No complaint. No ticket.
31
Prospect gone
after a poor first answer
8
Free account, 8 tickets in 30 days
Stuck, but still here. Ready to pay?
Three scenarios
Three scenarios that cost you MRR every month.
01
The customer who leaves in silence.
A $1,200-a-month account hasn't written to support in 22 days. No complaint. Then the Stripe cancellation webhook.
02
The prospect who gave up.
One question, a poor answer, then nothing. ResponZ shows the score of that first answer.
03
The free user ready to pay.
8 tickets in 30 days, friction, no upgrade. A chance to reach out directly.
What ResponZ gives you
As a founder.
Retention
See who's leaving before the cancellation email.
Paying accounts going quiet, MRR at stake, date of last contact, the list to call.
Learn moreQuality
Your first impression is your first answer.
The first answer is scored, and you see the prospects who left after a bad one.
Learn moreKnowledge gaps
From tickets to product decisions.
Three customers ask for the same feature this week. Build it, document it, or add it to onboarding.
Learn moreResolved doesn't mean fixed.
The same team time, and a resolution rate too good to be true.
12 to 27%
of conversations “resolved by Fin” are reopened by day 7.