The support metrics Intercom shows you. And the ones it doesn't.
Volume, FRT median and p90, reopen rate, agent load, backlog by age, conversation flow, all in one view, with period comparison. No manual export, no spreadsheet.
the SLA metric Intercom buries, where your real service failures hide
10% of your customers wait 4× longer than the median
Intercom Reports gives you volume. You need outcomes.
Volume tells you how busy you are.
Not whether you're doing a good job. You could have 200 conversations and a 90% CSAT, or 200 conversations and a wave of churn building silently.
FRT median hides the outliers.
The median looks fine. The p90 tells you that 10% of customers are waiting 4x longer than the rest. That's the number that drives churn.
Intercom doesn't show you the full Fin breakdown.
You see Fin's resolution rate. You don't see how many of those resolutions were wrong, or which topics Fin fails at consistently.
What this costs you
Wrong answers per month
of your total volume
Reopen rate impact
of "resolved" conversations
Hours reviewing manually
at 500 conversations/month
ResponZ surfaces this in 30 seconds without reading a single conversation.
Common questions
“We already use a BI tool for this.”
ResponZ is pre-configured for Intercom. No data pipeline, no SQL, no maintenance. Connect once, get insights immediately.
“We export CSVs weekly.”
Stop. This is the same data, updated daily, with period comparison built in.
“Intercom already has a reporting suite.”
We're not an alternative to Intercom Reports, we add what it doesn't cover: quality, reopen rate by agent, full Fin/Human breakdown, sentiment trend, and churn signals.
Stop exporting CSVs to understand your support.
Free · No credit card · 30 seconds to first insight
Connect IntercomEverything you need to run a support operation
Volume & trends
Inbound volume over time, with period-on-period comparison. Spot spikes before they become backlogs.
SLA & response time
FRT median and p90, resolution median and p90, reopen rate. By team and by agent.
Fin vs Human breakdown
The conversation flow: how many Fin handled, how many escalated, how many resolved without a human. Where Fin fails.
Agent load
Conversations per agent, per period. Spot overload before it affects quality.
Backlog
Open and snoozed conversations by age (< 1d / 1–3d / 3–7d / > 7d). By agent and by source.
Top requesters
Which contacts and companies generate the most volume, by plan, by segment.
Your outbound content. Finally measured.
Surveys, emails, series, tours, ResponZ pulls your Intercom outbound content and shows you open rates, click rates, completion, and the full funnel to paid conversion. One place to connect what you send to what converts.