Legal notice & privacy

1. Legal Notice

Pursuant to Articles 6-III and 19 of Law No. 2004-575 of 21 June 2004 on Trust in the Digital Economy (LCEN), the following information is made available to users of https://www.responz.io.

Publisher

Status

Sole trader (Entreprise individuelle, EI)

Name

Jérôme Gambiez

Address

Quai de France, 38000 Grenoble, France

SIRET

888 222 320 00010

SIREN

888 222 320

VAT number

FR51 888 222 320

Director of publication

Jérôme Gambiez

Contact

hello@responz.io

Host

Host

Vercel Inc.

Address

440 N Barranca Avenue #4133, Covina, CA 91723, États-Unis

Website

https://vercel.com

Jérôme Gambiez's application data is hosted on the infrastructure of Vercel Inc., in regions located within the European Union (Frankfurt, Paris). No personal data is transferred outside the EU without appropriate safeguards (standard contractual clauses of the European Commission).

2. Description of Service

Responz is a SaaS platform for analysing Intercom support conversations. The service enables users to detect recurring questions, score response quality, identify knowledge base gaps and track their support team's performance metrics.

Responz strives to provide information as accurate as possible on https://www.responz.io but cannot be held liable for omissions or inaccuracies. All information is provided for guidance purposes and is subject to change.

3. Intellectual Property

Responz holds all intellectual property rights over all elements accessible on the website and platform: texts, images, graphics, logos, source code, algorithms and documentation.

Any unauthorised reproduction, modification or exploitation is prohibited without prior written consent (hello@responz.io), and will be pursued pursuant to applicable law.

4. Privacy Policy

Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable data protection law.

4.1 Data collected on the marketing website

On https://www.responz.io, Responz collects only the information necessary for the services offered: account creation, contact requests, and demo bookings. No non-required field conditions access to the service.

4.2 Data processed as part of the service

As part of the use of the platform, Responz accesses the customer's Intercom support conversations, in read-only mode, via OAuth. These data may contain personal data (name, email, message content) belonging to the user's end customers.

In respect of these data, Responz acts as a data processor within the meaning of Article 28 of the GDPR. The user (Responz customer) is the data controller. Applicable conditions are set out in the Data Processing Agreement (DPA).

4.3 Sub-processors

Application hosting

Vercel Inc., EU regions

Database

Railway (EU)

AI analysis (scoring, clustering)

Anthropic / OpenAI (régions UE)

Transactional emails

Resend

Payment

Stripe

Audience measurement (with your consent)

Analytics provider acting on our behalf

The up-to-date list of sub-processors is available on request. Any change will be communicated in advance.

4.4 Retention periods

• User account: duration of the contractual relationship, then deletion within 30 days of termination.
• Analysed conversation data: duration defined by the user, up to the contract period. Deletion on request within 30 days.
• Technical logs: 12 months for security purposes.
• Billing data: 10 years (statutory accounting obligations).
• Audience measurement: 25 months at most. The measurement cookie lasts 13 months at most; your cookie choice is kept for 6 months.

4.5 Cookies and audience measurement

responz.io uses two categories of cookies.

Strictly necessary cookies, set without consent: site operation, login session, language preference, the record of your cookie choice (6 months) and the support chat.

Audience measurement, subject to your consent. If you click “OK for me”, we measure the pages you view and your clicks, and a cookie recognises your browser from one visit to the next (13 months at most). Your IP address is only used to infer your country and city. If you create an account, this data is linked to it. We use it solely to understand how the site and the product are used and to improve them: it is never sold or used for advertising. It is processed by an audience measurement provider acting on our behalf, and kept for 25 months at most.

Without your consent, we only count page views, anonymously: no cookie is set, nothing is linked to an account, and your IP address is truncated before any processing.

You can change your choice at any time with the round button at the bottom left of the screen; withdrawing consent deletes the measurement cookie. You can also set your browser to refuse cookies.

4.6 Your rights

Under Articles 15 to 22 of the GDPR, you have the rights of access, rectification, erasure, restriction, objection and portability of your personal data, as well as the right to set directives regarding your data after your death.

To exercise these rights, send your request to hello@responz.io or by post to Quai de France, 38000 Grenoble, France. Response within one month.

You may also lodge a complaint with the relevant supervisory authority (in France: CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris cedex 07, www.cnil.fr).

4.7 Security

Responz implements appropriate technical and organisational measures: encryption at rest and in transit (TLS 1.2+), strong authentication for administrator access, access logging, regular backups and logical data segregation between customers.

No personal information is published without the user's knowledge, exchanged, transferred, assigned or sold to third parties.

5. International Transfers

Some sub-processors may process data outside the European Union. In such cases, Responz ensures that appropriate safeguards are in place (standard contractual clauses approved by the European Commission or an adequacy decision).

6. Hyperlinks

The site https://www.responz.io may contain links to third-party sites (partners, integrations, documentation). Responz cannot verify the content of these sites and accepts no responsibility for any unlawful content.

7. Applicable Law

Any dispute relating to the use of https://www.responz.io is subject to French law. In the absence of amicable resolution, the competent courts will be those of the jurisdiction of Grenoble.

8. Contact

For any question regarding this legal notice or data protection: hello@responz.io