What's changed

Multi-organization support

Manage several organizations from the same account — useful if you run several SaaS products, each with its own Intercom workspace. Every organization keeps its own subscription, credits, and connections, fully independent from the others. Switch between them from the new organization switcher in the sidebar, or create a new one in one click.

Onboarding moved into the dashboard

Connecting Intercom now happens in a modal directly on the dashboard, immediately followed by a short animated loading screen (capped at 15 seconds) that pulls in a first batch of analyzed conversations. The standalone /onboarding wizard is gone — first-time signup and creating a new organization now go through the exact same flow.

Intercom tokens missing permissions failed silently

A connection token without the "Read conversations" scope used to pass the initial check and only fail later in a background job, leaving an empty dashboard with no explanation. It's now rejected immediately when connecting, with a precise, actionable error message.

Objectives module rebuilt as a real reporting tool

The Objectives page now sets Monthly and Annual targets, for the team or per teammate, and shows their trajectory over time (on track / in progress / off track, derived from the trend) instead of a flat table of fixed targets. Single-form setup, applied by default to monthly, annual, and every teammate.

Engagement page: outbound data never showed up

Syncing Intercom's outbound content (Surveys, Posts, Emails, Series…) was silently failing because the export format was mishandled (a ZIP treated as a gzip). Any organization running outbound campaigns saw an empty conversion funnel and table despite real sends going out. The funnel and table now show real engagement stats.

Engagement page brought in line

Header now matches the style of the other dashboard pages (Analytics, Trends). Content-type filters adapt to each organization's actual data (Post, Chat, Bot…) instead of a fixed subset (Survey / Email / Series).

More accurate knowledge gap detection

Each recurring topic is now compared only against the Help Center articles that are semantically close to it (similarity search), instead of a truncated summary of every article at once. Far fewer false negatives on large knowledge bases.

Article & macro drafts

For questions that come up often, ResponZ now drafts a ready-to-publish article when no documentation exists, or a macro you can paste straight into Intercom for an instant reply. Visible directly from the Knowledge Gaps page.

Documentation /docs

A full Qonto-style documentation site: persistent sidebar, top bar with search, an « On this page » table of contents on every article. 18 pages covering Introduction, all 8 dashboard modules, Integrations, Glossary, and FAQ.

Blog /blog

ResponZ's blog goes live with 11 editorial articles on Intercom, SLAs, FRT, lead scoring, CSAT/CES/NPS, knowledge bases, and containment rate.

Legal notices /privacy

GDPR-compliant legal notices and privacy policy, including the art. 28 data processor qualification for Intercom data handled on your behalf.

Changelog, Status, Contact pages

All five footer links now point to real pages, no more # placeholders.

Landing footer

Links wired to the right routes, vocabulary aligned with the rest of the product.

New visual identity

Stripe-inspired graphic overhaul across the dashboard and landing: palette, typography, aligned UI components.

New ResponZ logo

Primary logo and icon (Z-logo.svg, z-icon.svg).

Auth, settings, and targets restyled

Login, register, settings, and targets pages adopt the new look. Pricing updated on the landing site too.

Button and Badge components

Refined variants, more consistent hover/active states.

Insights & reliability module

A support overview: volume, FRT, average quality score, negative sentiment rate, plus the reliability tile correlating the AI score with real CSAT.

Targets & churn risk module

Setting team targets (CSAT, score, FRT, containment, reopen) and a churn-risk table per account.

Engagement module

Analysis of Intercom outbound campaigns (surveys, emails, series) with the received → opened → clicked → converted funnel.

French / English internationalization

Full translations for all 14 product surfaces. Language switcher. next-intl stack.

Expanded Trends page

Release annotation infrastructure on the support timeline, groundwork for release → volume correlation.

Redesigned Analytics page

Charts reworked through a new helper library (src/lib/chart.ts).

Dashboard navigation bar

Reorganized, with responsive behavior fixes.

Marketing landing page

Hero, bento grid (4 modules), pricing, closing CTA, footer.

Authentication

Register, login, OAuth callback.

3-step onboarding

Connect Intercom → choose the analysis window → free preview on 20 conversations.

Initial dashboard

Analytics, Trends, Quality, Gaps, Clusters, Sprint board, conversation view. Full Settings page.

Technical stack

Next.js 15, Tailwind, shadcn/ui, project structure and conventions in place.