Dashboard tour
Your dashboard is organized around simple questions: are we answering well, what keeps coming back, what should we document, and which accounts need attention? Here is the full tour.
Tip
Overview
The home screen answers "how is support doing this month?" at a glance: how many conversations came in, how well the AI and your team are answering, and how many content gaps we've spotted. Every number is compared to the previous period, so you see the direction, not just the value.
Response quality
Every reply (from your team or from Fin, the AI agent) gets a quality score. Instead of re-reading conversations one by one, you see the weakest answers first, with a plain-language reason for each. It's the fastest way to coach the team and decide where the AI can be trusted.
Top questions
ResponZ automatically groups conversations by theme, so you don't have to tag anything. Each theme shows its volume, whether customers sound happy or frustrated, and how it's trending. This is your shortlist of what customers actually contact you about.
Trends & releases
Support volume and quality plotted over time, with a marker on every product release. One glance tells you whether a launch created a wave of questions or quietly went well.
Documentation
What your documentation covers, what it misses, and what to fix this week, on one screen. A coverage rate you can set as a team objective, a work queue ranked by the support volume each item would remove, and the evidence behind every line: duplicates, stale articles, pages no search engine can reach.
Engagement
How your outbound Intercom campaigns (surveys, emails, series) actually perform: the full path from received to opened, clicked and converted, per campaign, no spreadsheet required.
Goals & churn
Set targets for the metrics you care about (satisfaction, quality, response time…) and track progress toward them. The same area flags accounts showing signs of churn: negative sentiment, repeated reopens, a declining trend, so your team can reach out before it's too late.
Where to start
Pick the area that matches what you need this week.