Intercom
Intercom is the primary and only required integration. It's the source of every conversation, rating and campaign ResponZ analyzes.
Data we read
Intercom is the primary and only required integration. ResponZ ingests three categories of data:
- Conversations — including parts, attachments metadata, tags and assignees.
- CSAT ratings — used to calibrate the AI quality score against real feedback.
- Outbound campaigns — surveys, emails and series for the Engagement module.
Scopes requested
ResponZ requests read-only scopes only. Concretely: list and read conversations, list and read contacts (no PII export), read CSAT and team metadata. We do not request write_conversations, write_contacts or any admin scope.
How to connect
- From Onboarding → Step 1, click Connect Intercom.
- You are redirected to Intercom for OAuth approval, then back to ResponZ.
- If your IT policy blocks OAuth, paste an Intercom personal access token instead.
Good to know
Disconnecting from Settings → Connections immediately stops new ingestion. Existing analyses remain available according to your retention setting.